Fair Isaac - MarCom Analyst (Internal Communications)

Working for FAIR ISAAC will be the best decision you’ll ever make.Fair Isaac’s powerful and intelligent software helps companies make better decisions every day.Discover the benefits of working for Fair Isaac:

•New direction, growth and advancement opportunities

•Excellent compensation and benefits package (featuring: one week of vacation accrual upon hire, most benefit plan eligibility begins on 1st day of employment, flexible work schedules, 401k with company match, excellent tuition reimbursement plan)

•Dynamic and energetic environment

•Global company

•Innovative and diverse products and technology touching many different industries

•Commitment to teamwork, offering challenges and the opportunity to innovate

Consider joining other talented individuals where your contributions make an impact in the role of Lead Analyst within our ITO business unit, located in our Minneapolis office.

The Lead Analyst will primarily take direction from the Director of Business Unit Operations and will have overall responsibility for developing, implementing and managing the internal communications plan across the Integrated Technology Organization (ITO) business unit. This unit is comprised of the software development, product support and IT groups within Fair Isaac.

Major areas of responsibility:

•Develop and implement communications strategy
•Develop and deliver written ITO-related communications to a global employee audience ranging from individual contributors to executives in both formal and informal settings
•Develop and maintain strong relationships with ITO managers to understand and support business needs across the business unit
•Develop and maintain an understanding of key processes, disciplines and organizations across Fair Isaac and within the ITO to effectively communicate with end-users and management
•Deliver written communications often under tight timelines and deadlines (i.e. “point-in-time” communications such as critical notifications, one time outage and deployment messages)
•Act as consultative support to assist ITO leadership and teams in determining best practices for communications and to provide a clear understanding of standard operating procedures
•Ensure ITO intranet web pages are accurate and provide necessary and appropriate information, messaging and branding
•Create process to facilitate communication requests from multiple managers and teams
•Develop methods for communicating key performance indicators to our business constituents and contribute to scorecard efforts to provide appropriate detail on improvements
•Lead and assist in efforts to uncover information such as research, surveys and reports that will aid us in understanding the needs of our employees
•Understand the needs of the intended audience and tailor communications as appropriate
•Deliver clear, effective messages that elicit appropriate client reaction/action
•Deliver regular, reoccurring communications such as monthly Core Values updates, weekly key initiatives communications
•Utilize understanding of basic information technology concepts in order to communicate messages through appropriate media
•Facilitate meetings to drive forward the ITO communication plan
•Prepare presentations for ITO leadership regarding the ITO communication plan

Requirements:
•Bachelor’s degree in business, journalism, marketing communications or related discipline or equivalent work experience.
•5+ years experience in professional communications (3+ years experience within an IT or SW development organization/function)
•Excellent verbal/written communication skills and presentation abilities
•Proficiency with various communications tools including SharePoint
•Strong relationship-building and interpersonal skills
•Ability to work with all levels of management within a matrix-management structure

Preferred Qualifications:
•Demonstrated project management skills
•Prior experience with project-related and change-readiness communications
•Demonstrated problem analysis and solution recommendation capabilities

People are our most important asset and what makes us successful. With you, we can make a difference in the markets we serve. Apply today on-line to requisition number 3316 at http://www.fairisaac.com/.

FI is an Equal Opportunity Employer